We value our customers and strive to provide high-quality digital products. This policy outlines the conditions under which refunds may be granted for purchased topup code / balance certificate, in compliance with UK consumer protection laws.
A refund may be granted under the following conditions:
Condition
Eligibility for Refund
Unused topup code / balance certificate
Refund available if the request is made within 10 calendar days and the topup code / balance certificate has not been used or viewed.
Used topup code / balance certificate
No refund is possible. If we determine that the topup code / balance certificate has been used, the refund request may be rejected without explanation.
Damaged or Opened topup code / balance certificate
No refund is possible. If the topup code / balance certificate has been opened or tampered with but not used, it is ineligible for a refund.
Non-Working topup code / balance certificate
Refund available only if the topup code / balance certificate is proven to be non-functional. You must provide clear evidence, such as screenshots of the error message and payment history from the account where redemption was attempted.
Change of Mind
No refund is possible for discretionary cancellations.
To request a refund, follow these steps:
Contact our Customer Support Team with details of your purchase.
If the topup code / balance certificate is non-functional, attach screenshots as proof, including payment history and the error message.
Our team will review your request and respond as soon as possible.
Approved refunds will be processed within 5-10 business days to the original payment method. Processing times may vary depending on your payment provider.
This Policy does not affect your statutory rights under the UK Consumer Rights Act 2015. If a digital product is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund.
We reserve the right to modify this Policy as needed. Please review it regularly for any changes.
For any further assistance, please contact our Customer Support Team via [email protected].
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