1. General Provisions

1.1. Purpose of the Policy

1.1.1. This Refund Policy (the “Policy”) ensures clarity, consistency, and transparency in the Company’s refund procedures for Users purchasing Digital Products  via https://loomtix.com.

1.1.2. The Policy establishes well-defined refund rules that reflect the specific characteristics of Digital Products, comply with EU and UK consumer protection legislation, and align with the Company’s AML/CTF Policy.

1.2. Scope of Application

1.2.1. This Policy applies exclusively to Digital Products that do not require physical delivery, including coupons, prepaid vouchers, promo codes, and gift cards.

1.2.2. The refund conditions described herein apply to all Users making purchases within the EU or the UK.

1.2.3. Where any EU Member State or UK jurisdiction imposes stricter consumer protection rules regarding refunds for Digital Products, the Company complies with the applicable local regulations.

1.3. Relationship to the AML/CTF Policy

1.3.1. All refund requests are subject to review under anti-money laundering (AML) and counter-terrorist financing (CTF) risk frameworks.

1.3.2. If a refund request exceeds internal financial thresholds or exhibits suspicious activity, the Company reserves the right to request additional identity verification (KYC/EDD) in accordance with its AML/CTF Policy.

2. Legal Framework

2.1. Directive 2011/83/EU (EU)

This Directive grants Users a 14-day “cooling-off” period for cancelling distance contracts.

Exception: Digital Products (e.g., coupons, prepaid vouchers, promo codes, gift cards) may be non-refundable if the User has expressly agreed to immediate delivery and acknowledged forfeiture of withdrawal rights.

2.2. UK Consumer Legislation

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, Users have specific rights concerning Digital Products, including a 14-day cancellation period, unless the Digital Product is accessed or activated.

2.3. National Law of EU Member States

Some EU countries may impose additional guarantees, extended refund windows, or specific limitations for digital content. The Company ensures compliance with both EU-wide regulations and any stricter local refund requirements applicable in relevant jurisdictions.

2.4. GDPR and UK Data Privacy

Refund processing is carried out in compliance with:

• Regulation (EU) 2016/679 (GDPR) for EU Users;
• UK GDPR and Data Protection Act 2018 for UK Users.

3. Definitions

• Digital Product (e.g., coupons, prepaid vouchers, promo codes, gift cards) – A digital code (the “Code”) granting discounts, access to services, or a defined monetary value.
• Used Code – Fully redeemed and no longer valid.
• Partially Used Code – Partially redeemed, with a balance remaining.
• Unused Code – Not activated, redeemed, or linked to any transaction.

4. Refund Terms for Digital Products

4.1. General Principles

• A 14-day refund right applies unless the User waived this right by requesting immediate activation.
• The User must confirm that a code has not been activated.
• The Company may withhold a refund pending identity or transaction verification.

4.2. Refund Conditions by Code Status

• Unused Code: Eligible for refund if within 14 days and not waived. Confirmation and system check required.
• Partially Used Code: A proportional refund may be considered if technically feasible and with proof.
• Fully Used Code: No refund unless a technical error is proven.

4.3. Refund Limitations

• No refund is possible if third-party platforms disallow reversals.
• Abuse or frequent refund requests may trigger Enhanced Due Diligence (“EDD”) or lead to denial if abuse is confirmed.

5. Refund Procedure

5.1. Steps for the User

1. Contact support via https://loomtix.com or email with the subject “Refund Request”.
2. Provide relevant order details (order number, purchase date, type of code, reason for refund) and non-use confirmation.
3. Complete any additional verification requested.
4. Await review (5–7 business days or longer if EDD applies).
5. Receive decision notice (approval or denial).

5.2. Refund Method

• Preferably returned via the original payment method. Whenever possible, refunds will be returned via the same method used for payment.
• Alternative methods may be offered if necessary, upon agreement.

6. AML/CTF Control for Refunds

6.1. Monitoring

The Company analyzes refund transactions to determine whether the amount and frequency of refund requests align with the User’s usual purchasing behavior.
If refund amounts are unusually high or multiple refund requests occur within a short timeframe, the Company may initiate Enhanced Due Diligence (EDD) procedures to ensure compliance with AML/CTF regulations.

6.2. Identification

The Company may require:

• Government-issued ID
• Bank account verification

6.3. Non-Compliance

Failure to complete verification may lead to:

• Suspension or denial of the refund
• Compliance action under the AML/CTF Policy

7. Examples

• Unused Code: Refund approved if verified.
• Partially Used Code: Partial refund processed if feasible.
• Fully Used Code: Refund denied unless technical fault proven.

8. Liability and Final Provisions

8.1. User Obligations

The User must accurately declare the status of the Code and all provide necessary information.

8.2. Company Obligations

The Company commits to timely and compliant handling of all refund requests.

8.3. Policy Review

This Policy is reviewed at least annually or upon regulatory/technical changes.

8.4. Acceptance

By making a purchase, the User confirms acceptance of this Refund Policy.

8.5. The latest version of this Policy is published on https://loomtix.com.

9. Contact Information

General Support: [email protected]

Compliance: [email protected]

Company: Indicore Resources Ltd

Address: 275 New North Road, PMB 3051, London, N1 7AA, England, United Kingdom

Website: https://loomtix.com

Last updated: 08.05.2025